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- Raquel Alejandra Hernandez
Process, project, quality, development and coaching expert
is looking for a jobProcess - A Journey Towards Improvement and Efficiency About myself
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Years of experience: 8
Executive CoachEngagement ManagerTraining&Development Specialist🧮 Education🏦 Finance🧨 Consulting
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Raquel's Career Path
Sep. 2022 -Feb. 2024
ConcentrixAssociate Director Training and Quality
• Strategic and tactical output management of Training, Quality and Business Support (Data Science) teams in alignment with company-wide revenue and client growth strategies. • Implementation and design of people development strategies for Quality,Training and Data teams to ensure a healthy pipeline in alignment with growth and retention company goals. • Regional continuous improvement projec...
Jul. 2021 -Sep. 2022
SYKESSenior Quality and Innovation Manager
San Salvador, El Salvador• Strategic and tactical output management Quality and Business Support, data science and process/project management teams in alignment with company-wide revenue and client growth strategies. • Implementation and design of people development strategies for Quality, Operational, Process/Project and Data teams to ensure a healthy pipeline in alignment with growth and retention company goals. • ...
Nov. 2016 -Jul. 2021
SYKESQuality Manager
El Salvador• Implementation and Management of local and regional projects. • Responsible for managing a team of process specialists, quality supervisors in the implementation of tools, plans and systems planning for local and regional clients and project initiatives.
• Quality team development plan design, creation and adoption management.
• RFP quality solution design, implementation and customization ...
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