Years of experience: 39
VP CX📝 Influencer or BloggerCustomer ServiceOperationsCOOCall Center
Trust Score
Exceptionally trusted; proven professional excellence.
Peter's Career Path
Feb. 2022 -Present
ZendeskSr. Director, CX Strategist & Thought Leader
Charleston, South Carolina, United StatesProvide CX consulting to strategic Enterprise accounts and prospects. Advise Zendesk key accounts on formation and execution of CX strategy, and help them align operational processes and technical capabilities to support the strategy at all touch points. Manage a team of CX strategists that engage Zendesk customers in identifying areas of opportunity focusing on People, process, and technolog...
May. 2021 -Feb. 2022
ZendeskSenior Director, Customer Advocacy Systems
San Francisco Bay AreaPart of the IT leadership team and at the forefront of leading and scaling Zendesk Customer Advocacy Systems team that support all internal customer facing teams. Managing the development & execution of the strategic technology stack to support all internal customer facing CX operational platforms. Managing the team to align to Zendesk's growth and scaling objectives to support our corporate ...
Jan. 2019 -May. 2021
ZendeskDirector, Customer Experience Strategy
San Francisco Bay AreaZendesk provides a customer service platform that brings businesses and customers closer together in 150 countries and operations in the United States, Europe, Asia, Australia, and South America. During my time within Zendesk, I render exceptional consultancy support as a consummate professional to senior management in ensuring the seamless running of operations by designing and implementing ...