Years of experience: 17
TutorCall CenterCustomer Support RepresentativeSupport SpecialistCall Center SupervisorTechnical Support Agent
Trust Score
Exceptionally trusted; proven professional excellence.
Kristin's Career Path
Jun. 2021 -Present
Riverside InsightsCustomer Support Associate → Customer Experience Specialist → Training Lead (Various Roles)
Itasca, Illinois, United StatesAdvanced through multiple roles at this leading EdTech and clinical assessment company, specializing in delivering exceptional customer support, technical training, and product expertise to educators and clinicians. Known for bridging the gap between users and product teams, I’ve led initiatives that improved support workflows, strengthened team knowledge, and enhanced the overall user experi...
Oct. 2015 -Jul. 2019
RedfinCustomer Tour Specialist → Licensed Associate Agent → Independent Field Agent (Various Roles)
Colorado Springs, Colorado, United StatesSupported homebuyers across multiple touchpoints in the real estate process, delivering excellent customer service, managing tech-enabled tours, and representing Redfin’s values in a high-volume, client-facing environment. Operated in a fully remote capacity with a strong emphasis on communication, time management, and platform navigation. Key Contributions:
-Facilitated hundreds of property ...
Jan. 2014 -Present
Black Iron Metal WorksCo-Owner
Cascade, Colorado, United StatesFounded and operated a custom metalworks business, managing every aspect from client consultations to project delivery. Developed deep experience in customer relationship management, business operations, vendor coordination, and product customization—skills directly transferable to user-centered work in EdTech. Key Contributions:
- Managed all client communications, from initial inquiry throu...