Kristin Frerichs is an experienced EdTech professional with a strong foundation in education and product support. She currently leads a Tier 2 customer experience team at Riverside Insights, where she specializes in clinical testing support, team training, and process optimization. Previously, she founded and directed a Montessori school and has taught in both private Montessori and public school settings. Her background also includes remote client support roles at Redfin and co-owning a small business, Black Iron Metal Works.
Kristin holds a Master’s in Education and Innovation from Webster University and a Product Management certification from Product School. She also has a Montessori Early Childhood Credential and a Bachelor’s degree in Child Development from Colorado College.More...