Years of experience: 17

Customer ServiceConsultingCase ManagerChat SupportCustomer Care SpecialistBusiness Analyst

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Jonathan's Career Path
Freelance ConsultantJul. 2022 -
Present
JonathanScottJ ConsultingFreelance Consultant
Santa Clara, California, United States• Led client workshops to optimize customer support workflows and designed sandbox environments for testing Zendesk and Asana configurations. • Provided admin support across Zendesk Suite and integrated systems in Santa Clara, California. • Achieved streamlined workflows resulting in improved efficiency and customer satisfaction.
Solutions ConsultantJun. 2021 -
Jun. 2022
729 Solutions - Engineering Amazing TechnologySolutions Consultant
San Francisco Bay Area• Partnered with clients to implement efficient CRM workflows tailored to their operational goals. • Maintained sandbox and live environments for Zendesk and Asana. • Delivered system documentation, configuration, and training.
Support EngineerJun. 2019 -
Jan. 2021
TipaltiSupport Engineer
San Francisco Bay Area• Enhanced internal workflows, boosting CSAT from 89.2% to 93%. • Doubled response rate from 7% to 14.8%. • Supported API and technical ticket resolution for Tipalti's payment platform. • Maintained 90%+ personal CSAT across all support interactions.

Jonathan's Posts

  • About myself

    With over a decade of experience as a Zendesk expert, including 6+ years as the sole specialist at Adobe Sign and further roles at Tipalti, I bring a wealth of knowledge and expertise to enhance customer support operations.

  • Job Description

    Seeking a role where I can empower customer experience teams by equipping them with essential tools and streamlined workflows, ensuring optimal support and satisfaction for end-users.

  • How to contact

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