Jana Gül - Researcher/Coach, Forrester Research

Years of experience: 5

ConsultingEducationLife CoachingCustomer ServiceHelp Desk SupportCustomer Success Manager

Trusted by top professionals

Adam Andres Pawlikiewicz
Director @On The Go Media
Verified
Jana was one of my favorite advisors and overall an incredible researcher. I had the pleasure of working with her from 2021 to 2023. We were facing challenges within the business and needed support....

Trust Score

Exceptionally trusted; proven professional excellence.

90%

Jana's Career Path

Jul. 2023 -
Nov. 2024

ForresterResearcher

Amsterdam, North Holland, Netherlands- guidance sessions/ client advisory for CX leaders in financial services, insurance, and the automotive industry - desk research and data analysis - published research findings in reports & blogs - led Forrester's CX Index - NPS benchmarking - training/mentoring - CX measurement, value for customer, mental models - CX Podcast, interviewing

May. 2022 -
Jul. 2023

ForresterResearch Associate

Amsterdam, North Holland, Netherlands

Mar. 2019 -
Aug. 2019

PlusDentalInternational Customer Service

Berlin, GermanyProcessing inquiries and requests for information, resolving product/ treatment isues for international customers, reviewing individual treatment plans