Years of experience: 16

PartnerCall CenterCustomer Support RepresentativeSupport SpecialistSales RepresentativeOutbound Sales Specialist

Trusted by top professionals

  • LV
    Luis Vergel
    Operations Director @TP
    Verified
    I had the opportunity to work with Fernando on two key occasions in my career, both of which had a significant impact on my professional development. The first was during my transition from Consultan...
  • Rafael Rondon
    Training Manager @Sutherland
    Verified
    I have worked with Fernando since 2018, he has been my mentor and supporter during my career at Sutherland. He has guided me to understand the business, strategies, core knowledge, and how to execute ...
  • LC
    Luis Carrillo
    Training Coordinator @Lisinski Law Firm
    Verified
    Fernando has demonstrated to be an integral leader, coach, and successful director throughout his career, and we have shared time working on the same team. His vast experience and knowledge in both ...
  • JM
    Julio Martinez
    Operation manager @TaskUs Inc
    Verified
    Fernando was my mentor, boss, and a great leader, when it comes to development, support, he always was one step ahead of everybody. His business knowledge and skills always was beyond the overall due...
  • MR
    Mary Rodelo
    VP of operations @ARE Global LLC
    Verified
    I worked with Fernando in several projects, He always deliver beyond expectations, if you need a learning and development solution, you need him in your team!

Trust Score

Exceptionally trusted; proven professional excellence.

100%
Fernando's Career Path
Global Training DirectorSep. 2024 -
Present
SutherlandGlobal Training Director
Colombia
DirectorSep. 2019 -
Sep. 2024
SutherlandDirector
Área metropolitana de Barranquilla
Sr. ManagerNov. 2016 -
Aug. 2019
SutherlandSr. Manager
Área metropolitana de Barranquilla

Fernando's Posts

  • How I can help you

    Freelance consultant with 15+ years in L&D and operations. Specialize in performance-driven training, KPI improvement, and global capability scaling. Proven in banking and fintech, delivering results in high-growth and turnaround settings.

  • People I am looking for

    Seeking partnerships with startups, scaling businesses, and established enterprises in Fintech, Retail, BPO, and Financial Services. Focus on service launch, customer experience, and L&D strategy.

  • Experience & Cases

    • Launched banking client programs, exceeding KPIs by 10.3% and 11.09%. • Improved New Hire Throughput from 72% to 85% within months. • Established a 150+ headcount operation in the Philippines, ensuring stability and growth.

  • How to contact

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