Years of experience: 10
Business Intelligence | Data Analysis | Project Management | AWS | Training and Certification Manager |Data Entry SpecialistData EntryCustomer Care SpecialistLive ChatChat Support
Trust Score
Exceptionally trusted; proven professional excellence.
Daniel's Career Path
Nov. 2020 -Sep. 2024
Amazon Web Services (AWS)Training and Certification Manager
Costa Rica- Led and managed a team of training and certification specialists, ensuring high-quality training programs for AWS customers.
- Provided strategic direction and oversight, driving performance improvements and enhancing the overall training experience.
- Developed and implemented training materials, ensuring they met AWS standards and effectively addressed customer needs.
- Managed a manager ...
Nov. 2019 -Nov. 2020
Amazon Web Services (AWS)Billing and Accounts Manager
San Jose, Costa Rica- Led and managed a team of customer support specialists, ensuring the highest standards of service for billing and account-related inquiries.
- Provided strategic oversight and direction for the team, driving performance improvements and enhancing overall customer satisfaction.
- Oversaw the resolution of complex billing and account issues, leveraging technical expertise to provide effective...
Aug. 2018 -Nov. 2019
Amazon Web Services (AWS)Technical Customer Support Specialist
San Jose, Costa Rica- Provided expert technical support for billing and account-related inquiries, resolving complex issues for customers through phone, email, and live chat.
- Delivered high-quality customer service by troubleshooting and resolving billing discrepancies, payment issues, and account management problems, ensuring a seamless customer experience.
- Collaborated with cross-functional teams to manage...