Claudia Inés Ahumada - Customer experience engineer, HiBob

Years of experience: 5

United KingdomITHR🐦 DesignEntertainmentEducation

Trusted by top professionals

Noname Anonymous
Head of HR
Verified
Claudia was in charge of our account when we encounter difficulties with the set up. She handled us in a professional way and lead us to get the necessary information to be able to move forward fully ...

Trust Score

Exceptionally trusted; proven professional excellence.

90%

Claudia Inés's Career Path

Jan. 2024 -
Present

HiBobSenior Customer Experience Specialist

London Area, United KingdomI specialize in bridging the gap between customers and technical teams, driving seamless collaboration and delivering tailored solutions to complex challenges. Highlights of my work include: -Resolved 100+ escalated cases between customers and engineering teams, reducing resolution times by 20%. -Led a team of 5 agents, fostering growth and achieving service goals that improved customer satis...

Jul. 2023 -
Dec. 2023

HiBobInterin Customer Experience Engineer

London Area, United KingdomAs a Customer Experience Engineer Intern, I contributed to bridging technical and customer-facing teams by streamlining workflows, improving resolution times, and driving team productivity. My focus was on creating efficient processes and fostering collaboration to enhance the customer experience. Key accomplishments include: -Resolved 150+ escalated cases, improving issue resolution times by...

Dec. 2021 -
Dec. 2023

HiBobCustomer Experience Specialist

London Area, United KingdomAs a Customer Experience Specialist, I focused on delivering exceptional client support, streamlining processes, and fostering cross-departmental collaboration to improve service delivery and satisfaction. My role required both technical problem-solving and a customer-first approach to ensure seamless experiences. Key contributions include: -Provided expert support to 150+ clients monthly, ma...