Years of experience: 25

EducationMBACustomer ServiceClient Relations SpecialistChat SupportLive Chat

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Candice's Career Path
Divisional Field Training ManagerNov. 2018 -
Present
Octapharma Plasma, Inc.Divisional Field Training Manager
Las Vegas, Nevada, United States
Senior Learning & Development SpecialistDec. 2015 -
Nov. 2018
AsurionSenior Learning & Development Specialist
Las Vegas, Nevada, United StatesI successfully helped achieve the training goals for our technical platform by managing a six-week program for new hires, exceeding key performance indicators (KPIs) in the process. I assisted clients from Verizon, AT&T, and Sprint in troubleshooting and resolving technical issues, ensuring they received the support they needed. To improve employee development strategies, I conducted thorough...
Training & Development Manager (Restaurant Division)Nov. 2010 -
Dec. 2015
Meridian Star Point of Sale & Merchant ServicesTraining & Development Manager (Restaurant Division)
Miami/Fort Lauderdale AreaAs a leader in Training & Development, I oversaw the daily operational training, on-site curriculum, learning material, marketing development and overall educational growth of the company. To include the recruitment and ongoing educational/program training of our partners, restaurant owners and employees, and creation and implementation of course curriculum to aid training modules. The main g...

Candice's Posts

  • How I can help you

    Let’s connect if you need: •Virtual or in-person training facilitation •Customer service coaching and support •LMS setup and management •Onboarding design and delivery •Gap analysis and training needs assessments •SOP/policy-based learning modules

  • People I am looking for

    I’m looking to support small businesses, startups, entrepreneurs, or teams that need part-time or project-based help with training, onboarding, or customer support. Whether you’re launching a new product, building a remote team, or improving your customer service workflows.

  • How to contact

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