Bucharest Metropolitan AreaManaging the subscription website from the E-Commerce Dep:
Constantly coordinating UX/UI platform optimizations. Creating user stories based on the user/business need
Define and validate the vision roadmap
Managing the backlog list
Review and approval of test cases
Business analysis for adapting the platform and program to the consumer’s need
Collaborating with stakeholders and business partn...
Bucharest, RomaniaResponsible for implementing operational and business projects in retail Dep. Collaborating with stakeholders, creating user stories, managing agency briefs and responsible of review and approval of test cases:
Reduced the consumer nonvalue time spent in shop, by redesigning the UX/UI from retail CRM systems. Reduced the nonvalue time spent by frontliners in operational tasks by redesigning o...
Bucharest Metropolitan AreaLeading the outbound team responsible for maintaining conversion:
Creating a Conversion Team (12 members)
Training and offering support in daily activity Assessing the activity of call center agents from a qualitative point of view