Years of experience: 20

Customer Retention SpecialistCustomer Care SpecialistHelp Desk SupportCustomer ServiceTechnical Support AgentCall Center Trainer

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Mohamed's Career Path
Sr. Instructional Designer & Corporate TrainerOct. 2022 -
Present
AlyciamSr. Instructional Designer & Corporate Trainer
Remote• Managed projects from conception to delivery • Led workshops for new product features • Developed curriculums based on metrics and KPIs • Organized and led meetings with SMEs (Subject Matter Experts) • Managed LMS system (SCORM, Tincan, & Moodle) • Created support pages for technical assistance and reporting via Confluence • Collaborated across departments with Jira • Supported Client Succe...
Trainer Manager and Onsite CoordinatorJun. 2021 -
Oct. 2022
LearnshipTrainer Manager and Onsite Coordinator
Chicago, IL • Operations Manager for SaaS Education Technology • Supported 260 trainers of more than 14 languages • Created support pages for technical assistance and reporting via Confluence • Collaborated across departments with Jira • Provided IT support to trainers across the globe • Supported Client Success Managers (CSM) in ensuring program success • Led recruitment campaigns for rare language requ...
Business English CoachAug. 2019 -
Oct. 2022
LearnshipBusiness English Coach
Chicago, IL • Native English Teacher for new professionals and professionals at the executive-career level • Created a custom lesson plan for each student within an assigned curriculum • Coached students across the globe in etiquette for various professional settings • Presented solutions to learners to overcome personal roadblocks to improving their English fluency • Provided instruction in public speak...

Mohamed's Posts

  • 0

    How I can help you

    I offer comprehensive customer and technical support, employee training, and onboarding. My strengths include: - Native English speaker - Extensive operations experience - Public speaking skills - IT and customer support - Consistent over-delivery

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    People I am looking for

    Seeking partnerships with businesses offering outstanding products or services. Ideal clients are those who value excellence in customer and employee engagement, and are looking to enhance their support and sales strategies.

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    Experience & Cases

    Achievements include: - 60% boost in retention - 89% sales increase via renewals - Enhanced engagement in team settings Previous clients: - Talaera - Learnship - Playtika - Bosch - HP - AT&T - Roche - Pfizer

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    How to contact

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