Ophilia Soliano - Senior Customer Success Manager & Partnership Manager, Emplifi | Intch

Years of experience: 11

TechnologyConsumer IndustryAccount ManagementMedia & TelecommunicationsAccount ManagerGovernment & Public Services

Trusted by top professionals

Astrid Baptist
Manager @Dolphin
Verified
Ophilia is a hardworking and dedicated person. She will go above and beyond to reach her client’s wants, needs and expectation. Though I believe we cannot achieve 100% of it, but she is willing to giv...

Trust Score

Exceptionally trusted; proven professional excellence.

90%

Ophilia's Career Path

Jul. 2022 -
Present

EmplifiEnterprise & Partner Client Manager, JAPAC

Singapore1. Client Relationship Management: • Serve as the primary point of contact for customers in the assigned territory or named accounts. • Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. • Understand customer objectives and align our services to achieve those goals. 2. Onboarding and Project Management: • Oversee and manage the onboarding process for...

Mar. 2021 -
Jul. 2022

TenzoCustomer Success Manager, APAC

Singapore · RemoteCustomer onboarding, retention, including supporting and executing the renewal process, and cross-sell and up-sell, for your customer base. Understand, through consultation and partnerships, how to identify customers' pain points and drive them and their teams towards value. Conduct regularly scheduled communications with customer influencers and decision-makers to implement and review their ...

May. 2018 -
Mar. 2021

CWTBusiness Development Manager, Southeast Asia & Hong Kong

Singapore · On-siteAchieve yearly sales and client margin targets by actively sourcing new accounts to improve market share, by following up actively on all leads / hot prospects and by seeking all upsell potentials with existing / new clients Respond and attend to RFPs, RFIs and rebids of local clients as they are required and ensure that all client contracts meet required profitability. Program Managing 25 Ac...

Ophilia's Posts

Ophilia Soliano
Senior Customer Success Manager & Partnership Manager @Emplifi
is looking for a job
JAPAC Senior Customer Success Manager - Job Search
About myself
An experienced Senior Customer Success Manager with approximately 5 years of expertise, I have honed my skills in customer success and partnership, especially with clients in Indonesia and Malaysia. I have recently shifted my focus to agency clients, successfully fostering partnership growthNotably, I have been able to renew contracts with 70% of clients 3-6 months prior to their renewal dates. Additionally, I have onboarded partners, effectively training them on reselling our product.
Job Description
Seeking a role that places significant emphasis on Customer Success and Partnership. I am interested in opportunities where I can leverage my expertise, experience and skills to foster customer success and develop strategic partnerships. I thrive in environments where I can directly contribute to the growth and success of the company.
How to contact

No responses yet

0

Ophilia Soliano
Senior Customer Success Manager & Partnership Manager @Emplifi
is looking for a job
Account & Partnerships Manager Role Search
About myself
Job Description
How to contact

No responses yet

0