Years of experience: 11
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Carmin's Career Path
Jun. 2022 -Present
ParcelheroQA & Training Manager
South AfricaAs QA & Training Manager at Parcelhero, I oversaw quality assurance processes and training programs to uphold high standards of performance and compliance. By implementing new QA methodologies and training initiatives, I've contributed to a 15% reduction in operational errors and a 20% increase in customer satisfaction. Collaborating across departments, I've designed and delivered training pr...
May. 2020 -Jun. 2022
AmazonTraining Specialist
Port Elizabeth, Eastern Cape, South AfricaI was responsible for designing, developing, and delivering effective training programs to enhance employee skills and performance. I conducted needs assessments, created instructional materials, and facilitated engaging training sessions. I also evaluated training effectiveness through feedback and performance metrics, making necessary adjustments to improve outcomes. My role involved collab...
Jan. 2020 -Apr. 2020
AmazonTraining Assistant
Port Elizabeth, Eastern Cape, South AfricaI facilitated dynamic training sessions to equip our seasonal staff with the skills and knowledge necessary to excel in their roles. I developed engaging training materials, led interactive workshops, and provided personalized coaching to ensure each team member felt confident and capable. Collaborating closely with department managers, I identified training needs and tailored programs to add...