With a strong foundation in quality assurance, training, and instructional design, I have consistently demonstrated a meticulous attention to detail, sharp analytical skills, and exceptional communication abilities throughout my career. At Parcelhero, as a QA & Training Manager, I led quality assurance initiatives and developed comprehensive training programs, significantly enhancing employee performance and operational efficiency. During my tenure at Amazon as a Training Specialist, I created and delivered impactful training sessions, playing a key role in onboarding new hires and ensuring they met company standards. In my role as an Instructional Designer at Medical Admin Support Services, I designed customized e-learning modules and training videos using tools such as PowerPoint, Google Slides, Articulate Rise, and Articulate Storyline, tailored to meet client-specific needs.
My professional journey is characterized by a commitment to high standards and continuous improvement. I have successfully managed remote work setups, leveraging collaboration tools like Zoom, Slack, and Microsoft Teams to ensure seamless communication and task management across different time zones. My ability to quickly learn new systems and adapt to changing environments has been a significant asset in every role. Through my combined experiences, I have developed a keen ability to evaluate information critically, make informed decisions, and communicate effectively, making me a valuable asset to any team or organization.More...