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Years of experience: 14
SwitzerlandBusiness AnalystFinancial Analyst✔️ ITAccountant🧨 Consulting
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Octavian's Career Path
May. 2022 -Present
additivSupport Engineer
Zürich, Cantonul Zürich, ElvețiaOffer technical support for the Wealth Management DFS Platform, ensuring smooth operation and resolving client queries promptly. • Utilize Jira for efficient tracking, prioritizing, and management of the tickets, ensuring all issues are addressed in a timely manner.
• Harness Microsoft SQL to troubleshoot and resolve client issues effectively, ensuring minimal disruption to operations.
• Usin...
Sep. 2020 -May. 2022
OracleSenior Technical Support Engineer
Bucharest, RomaniaDeliver comprehensive technical, functional, and business process support for
Oracle E-Business Suite Receivables through the support portal. • Utilize SQL expertise to formulate queries and implement data fixes, resolving client issues efficiently.
• Employ Web Conferencing tools to provide remote support and facilitate troubleshooting sessions.
• Ensure thorough documentation of client issu...
Mar. 2018 -Sep. 2020
Senior SoftwareTechnical Support Consultant
ConstanțaProvide technical, functional, and business process support (L1 and L2) via email
and phone for SeniorERP modules, interfaces, and related applications. • Prioritize cases and communicate updates to team members.
• Configuration of Microsoft SQL Server Management database backup jobs.
• Conduct client workflow analysis and customization.
• Document issues in the Microsoft Dynamics CRM ticketi...