Years of experience: 13

United States💸 Marketing✔️ ITCopywriter🧨 Consulting🧮 Education

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Perceiver's Career Path
IT SUPPORT ASSOCIATE May. 2022 -
Present
Amazon Web Services (AWS)IT SUPPORT ASSOCIATE
Renton, Washington, United States• Led a strategic project to streamline the reverse logistics process, enhancing data security and customer information protection. • Provide advanced technical support and problem resolution for end-user computing challenges, ensuring alignment with company standards and continually updating knowledge on relevant policies. • Lead initiatives for the imaging, setup, and configuration of proje...
Battalion Schools and Land Manager Oct. 2014 -
Mar. 2021
US ArmyBattalion Schools and Land Manager
Fort Lewis, Washington, United States• Led technology integration for training programs, increasing school attendance by 50% through enhanced educational processes. • Developed and maintained operational procedures for IT systems that supported over 1,500 soldiers, maintaining near-perfect acceptance rates. • Acted as a liaison between technical staff and non-technical users, facilitating effective communication and accurate req...
Information Technology Support SpecialistAug. 2011 -
Oct. 2014
First International Baptist ChurchInformation Technology Support Specialist
Trenton, New Jersey, United States● Orchestrated a comprehensive overhaul of IT support services, utilizing advanced network management and proactive system monitoring strategies, achieving a 98% user satisfaction rate. ● Successfully implemented cutting-edge IT infrastructure updates, including server upgrades and network security enhancements, significantly boosting system reliability and performance for church operations. ...

Perceiver's Posts

  • About myself

    Seasoned IT & Software Specialist with a strong background in technical support, inventory management, and project planning. With over 6 years of industry experience, I hold a Bachelor's degree in Information Technology Management and multiple technical certifications. I have successfully led a team in customizing deployment of workstation and laptop setups for specific projects, using collaborative planning and advanced configuration techniques to meet project timelines with a 100% success rate.

  • Job Description

    Seeking an IT Support Analyst role that will allow me to optimally utilize my analytical, project management, and technical skills. I am eager to use my extensive knowledge and experience in support and troubleshooting to overcome challenges and contribute meaningfully to the team.

  • How to contact

    If you're interested, please fill the form. P.S. If you know a right person, please make an intro or share with him/her the link to this page.

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