Years of experience: 6+
PhilippinesPartner✔️ ITBusiness Owner🗿 HR🧨 Consulting
Trust Score
Highly reliable; strong professional involvement.
Rael's Career Path
Jun. 2022 -Present
MixmaxHead Of Support
Dec. 2020 -May. 2022
VITALSHead Of Support
Led the strategy and operations of the Vitals support and customer success team, with significant contributions leading to a 5/5 star average with over 3000+ Shopify app reviews. The team supports a Shopify SaaS 3rd party app, catering to 20000+ clients from over 180+ countries on a 24x7 basis. The team is fully-remote and composed of members from Southeast Asia, Eastern Europe, and Latin Ame...
Jul. 2016 -Apr. 2020
NasdaqSenior Manager, Product Support
Taguig, National Capital Region, PhilippinesWas responsible for the success and day-to-day operations of the Nasdaq Market Tech Service Desk department that supports Risk & Surveillance SaaS products on a 24x5 basis with weekend on-call support covering all clients in all regions (APAC, EMEA, Americas) across the globe. Closely collaborated with cross-functional teams (sales, marketing, product management, technology, service delivery,...