Years of experience: 17

GermanyUnited StatesPartnerships ManagerAccount Manager🧨 Consulting👍 Sales & BizDev

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Hayes's Career Path
SAP Concur Enterprise Customer SuccessJan. 2018 -
Present
SAP ConcurSAP Concur Enterprise Customer Success
Nashville, Tennessee, United StatesIn 2017 a terrific opportunity materialized at this globally recognized brand and market leader, and I jumped at it, joining SAP Concur as a client lead in our Enterprise Life Sciences Customer Success portfolio. After three fast and fun years, I accepted an offer to lead our team and program. Proud everyday to work in partnership with such bright people.
VAR Channel DevelopmentApr. 2015 -
Jan. 2018
Lockpath by NAVEX GlobalVAR Channel Development
Took a left turn and went to work with some old friends in Kansas City, helping set up an indirect channel GTM model for a pre-acquisition SaaS-based GRC startup. Really learned about carrying a bag. Lockpath was acquired in 2019 by NAVEX Global.
Client Delivery and Customer SuccessDec. 2009 -
Apr. 2015
ServiceSource (acquired by Concentrix)Client Delivery and Customer Success
The best early career business I could have joined. I got a 'free' business school education from my two team leadership roles, focused on delivering SREV's BPO model for renewals and customer success ops on global SaaS & on-prem software engagements. ServiceSource was a proving ground for team building, people development and customer success skills that's matriculated dozens of high perform...

Hayes's Posts

  • About myself

    17 years in SaaS scaling customer success, channel engagement and account portfolio teams dedicated to top-line revenue growth and retention.

  • Interesting topics

    SaaS customer success: recruitment and team building, strategy and scale, revenue and comp planning, cross-functional alignment, top line ARR growth acceleration and retention

AG
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