Years of experience: 10
SpainCustomer ResearcherBusiness AnalystPartnerships ManagerAccount Manager👍 Sales & BizDev
Trust Score
Exceptionally trusted; proven professional excellence.
Marina's Career Path
Jun. 2022 -Present
Rentals UnitedCustomer Success Specialist
Barcelona, Catalonia, SpainI excelled in a dual role as an Onboarding Specialist and Customer Success professional.
Onboarding Specialist:
I guided new clients through seamless onboarding, managed implementation, connected them to sales channels, and promptly resolved any issues, ensuring a smooth transition. Customer Success:
For legacy clients, I nurtured relationships, analyzed performance metrics using Elevate, and...
Apr. 2021 -Jun. 2022
Booking.comOperations and Product Support Executive • CS EMEA - Booking Transport
Barcelona, Catalonia, SpainMy responsibilities revolved around fostering excellent relationships, handling a substantial volume of operational requests from our transport unit across multiple communication channels, and collaborating with worldwide suppliers and internal teams to ensure precise and punctual vehicle confirmations. 1. **Customer and Colleague Relationship Building:** I prioritized the cultivation of stro...
Apr. 2019 -Apr. 2021
Booking.comCustomer adivisor - Portuguese/English • CS EMEA - Booking Transport
Barcelona y alrededores, EspañaSpecializing in providing exemplary support for customers in the Portuguese and English car rental markets. My responsibilities encompassed communication through phone, email, and chat channels, where I consistently aimed to achieve win-win solutions for both the company and the customer while adhering to established procedures and compliance standards. **Key Achievements and Responsibilities...