Years of experience: 6+
🧑💼 C-level ExecutiveGuatemalaPartnerships Manager👍 Sales & BizDev🗿 HRCEO
Trust Score
Highly reliable; strong professional involvement.
Lucia's Career Path
Mar. 2023 -Present
HCLTechXBS OTC Regional Senior Lead
Guatemala•Responsible for delivering the key activities managed by the XBS OTC, where Span of control begins with the data entry of an Order and finishes with the cash receipts of a transaction being accurately received and matched in a timely manner.
•Responsible of managing delivery across sub functions like Contract Management Order Entry (Originations & PO), Master Data Management, Billing, Collec...
Jan. 2022 -Dec. 2022
HCLTechServices Operations Manager, Service Delivery & Contract Support Services
Guatemala City, Guatemala, Guatemala · Hybrid•Provide support to all SD&CSS operations and managers, enabling the achievement of delivery account support objectives and projects to maintain agreed level agreements. •Responsible for support, oversight and continuous improvement for service delivery and service excellence programs.
•Responsible for initiative of Location Optimization Project
•Support SD&CSS VP as required in current Progr...
May. 2021 -Dec. 2021
HCLTechGlobal Reporting and Data Analytics Manager,
Guatemala · Hybrid•Manage a group 57 Employees, including 4 Direct Reports (Operations Managers), and 53 indirect reports whose role is Reporting Data Analytics Specialist, in 3 different geographies, Guatemala, Romania and India, providing support to Americas and EMEA Region for RDA.
•Support Reporting and Data Analytics team in providing reports to the business which are utilized to make business decision an...