Elizabeth's Posts
- Elizabeth Silva
Customer Service Manager in Brazil @MV Serviços Virtuais
is willing to share expertiseEmpowering Customer Service Teams: Consulting & Training How I can help you
My role involves formulating strategies to augment productivity within customer service teams, enhance team communication, and escalate customer satisfaction levels. I deliver assistance in selecting and tailoring the right tools, developing scripts, SOPs, and video tutorials for employee training. Additionally, I oversee quality assurance and cultivate leadership within the team. With over 6 years of hands-on experience, multilingual skills, teaching background, and constant personal development, I bring a unique blend of expertise
People I am looking for
I primarily cater to ecommerces, digital producers, distance learning companies and businesses that are yet to establish a large structure. My focus is on organizations seeking to leverage my expertise for improved customer service efficiency and team performance
Experience & Cases
I have assisted numerous ecommerces in Brazil to transition from beginners to successful entities by transforming their sales conversion teams. I have successfully managed multilingual and multichannel service teams and was awarded the 2023 CS Academy Award for best performance in the Essential category. Some of my previous clients include Sun Kids, Rosa Luxuosa, and N1 Negócios Digitais
How to contact
If you're interested, please fill the form. P.S. If you know a right person, please make an intro or share with him/her the link to this page.