Years of experience: 9

Customer success professionalCustomer success strategistConsultingAdvisorCustomer Researcher🧨 Consulting

Trust Score

Highly reliable; strong professional involvement.

70%
Hayley's Career Path
Senior Director, Client Success: EMEA & North America Nov. 2023 -
Jan. 2024
ReachdeskSenior Director, Client Success: EMEA & North America
Director of Client Success, EMEAOct. 2021 -
Oct. 2023
ReachdeskDirector of Client Success, EMEA
London, England, United Kingdom
Head of Customer SuccessJan. 2020 -
Oct. 2021
PayFit UKHead of Customer Success

Hayley's Posts

  • How I can help you

    I provide strategic support to companies in improving their customer success teams. My expertise lies in operational excellence, revenue goal attainment, team training and mentoring. I primarily work with high-growth, scale-up SaaS businesses, partnering with leadership teams to focus on the strategic vision of their CS teams.

  • People I am looking for

    I help businesses clarify their CS strategies, future-proof their department structures and implement scalable processes. My approach includes interviewing the leadership team to understand their vision and challenges, and then offering high-level suggestions. I also interview existing team members to understand their daily tasks while aligning with the data team to understand the portfolio.

  • Experience & Cases

    Having worked with companies like Perkbox and PayFit, I have a track record of improving customer journeys, reducing customer loss at onboarding, increasing NPS scores and reducing product support tickets. I'm looking for clients who are ambitious and fast-paced, aiming to enhance their CS function.

  • How to contact

    If you're interested, please fill the form. P.S. If you know a right person, please make an intro or share with him/her the link to this page.

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