Years of experience: 26
ITBusiness OwnerConsultingCall CenterCustomer Support RepresentativeSupport Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Juan Antonio's Career Path
Mar. 2022 -Present
FiservCustomer Engagement & Services Manager
Mexico CityResponsible for transforming the customer journey for merchant Services, leading all Servicing areas for Fiserv México which includes Delivery Installations, Maintenances, Supplies, Boarding process, Customer Services , Tech Support L1 & L2, Operation Support for Sales and Leading Portafolio Global Projects
Feb. 2020 -Feb. 2022
Wansoft POSOperation Manager Servicing
Área metropolitana de Ciudad de MéxicoResponsable del área de servicios y operaciones, teniendo a mi cargo el área de Soporte 24/7, Servicio a clientes y Backoffice con un enfoque en fortalecer la experiencia del cliente Wansoft.
Apr. 2018 -Sep. 2019
NodoCXDirector de Transformación de Operaciones
México