Juan Antonio Pliego, as the Customer Experience & Project Manager at Felicx, you are responsible for overseeing the delivery of exceptional customer service and managing various projects within the company. Your role involves strategizing and implementing plans to improve customer satisfaction and loyalty, while also ensuring projects are completed on time and within budget. You liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Your role is crucial in maintaining the company's reputation and fostering continuous growth.More...