Years of experience: 26

United States🔥 Startup Founder✔️ IT👍 Sales & BizDev🗿 HR🧑‍🔬 Engineer

Trust Score

Highly reliable; strong professional involvement.

70%
Dave's Career Path
Senior Manager - Customer Success (AMER)Apr. 2023 -
Present
VMwareSenior Manager - Customer Success (AMER)
Naples, Florida, United States• Customer Adoption & Consumption Strategy Created proven engagement models to measure and drive delivery excellence, adoption, and consumption leveraging Gainsight, Salesforce, Confluence and other platforms. • Strategic Leadership & Team Building As a Servant Leader of a dynamic team of Customer Success Executives (CSEs) in the US, my role encompasses hiring, guiding, and mentoring these pr...
Senior Manager - Customer Success | East Coast & LATAMAug. 2021 -
Apr. 2023
VMwareSenior Manager - Customer Success | East Coast & LATAM
Naples, Florida, United States• Dynamic Team Leadership & Development At the helm of a diverse team of over 20 Success 360 Customer Success Executives (CSEs) across the US, Canada, and LATAM, I drive leadership by fostering an environment of growth and mentorship. My focus is on hiring top talent, nurturing their skills, and guiding them through a Servant Leadership approach to excel in delivering exceptional customer suc...
Customer Success ExecutiveJan. 2021 -
Aug. 2021
VMwareCustomer Success Executive
Atlanta, Georgia, United States• Customer Experience & Outcome Acceleration As a dedicated professional at VMware, I specialize in crafting successful customer experiences, focusing on accelerating the realization of outcomes across all VMware technology sectors. My role involves a deep understanding of each customer's unique needs and tailoring solutions to meet these requirements promptly and effectively. • Engagement & ...

Dave's Posts

  • How I can help you

    Designing and expanding strategic operations for Customer Success Organizations to harmoniously integrate with company objectives and other business units. Leveraging over two decades of global corporate IT experience across multiple roles and regions, with proficiency in both English and Spanish. Proven success in team development, revenue growth, customer retention, and NPS improvement through effective execution strategies.

  • People I am looking for

    Seeking partnerships with businesses across the spectrum, from budding startups to established enterprises. Offering a transformative approach to customer success, tailored to suit the unique needs and objectives of each business.

  • Experience & Cases

    Previously, successfully built a Global Customer Success organization from the ground up, resulting in millions of dollars in new revenue annually. Fostered a culture of high performance, enhancing staff retention, product adoption, and alignment with KPIs and OKRs. Played a key role in the recruitment of over 200 new staff across multiple regions and roles. Delivered services to numerous esteemed clients like IBM, Delta Airline, and held positions in notable companies like Microsoft and VMware. Currently advising a promising US startup.

  • How to contact

    If you're interested, please fill the form. P.S. If you know a right person, please make an intro or share with him/her the link to this page.

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