Years of experience: 17

FundraisingAIB2BOperationsFinTechProduct Development

Trusted by top professionals

Trust Score

Exceptionally trusted; proven professional excellence.

90%
Giuliano's Career Path
Fractional ExecutiveMar. 2024 -
Present
Independent ConsultantFractional Executive
Boston, Massachusetts, United StatesAdvising multiple AI startups and SaaS companies around the world, as fractional Head of Customer Success, CCO, COO, and CRO. o Building, evaluating, and strengthening customer success teams o Designing customer success journeys and plays o Building and training customer facing teams (pre and post sales), collaborating with product across to define and deliver MVP and early products o Buildin...
Head of Customer Success & Sales | Co - FounderMay. 2022 -
Apr. 2024
Palla.aiHead of Customer Success & Sales | Co - Founder
Boston, Massachusetts, United StatesPalla.ai brings AI, Machine Learning, and data analysis to professional sport franchises (starting with soccer/football). Responsible for developing customer strategy and leading all customer-facing teams. o Drove sales pipeline, created and scaled the pre-sales, sales, customer success, professional services, and support teams o Led the recruitment process, defined KPIs, Plays, and Deliverab...
Senior Director, Customer Success: Global Marquee Accounts FINSFeb. 2021 -
May. 2022
MuleSoftSenior Director, Customer Success: Global Marquee Accounts FINS
Chicago, Illinois, United StatesMuleSoft provides integration software for connecting applications, data, and devices. Responsible for scaling the Marquee team and defining it first as a separate region, and then in the FINS vertical, by building an inclusive team of the most talented Customer Success professionals in the industry. Responsible for making strategic decision regarding customer-facing strategies in cross- func...