Years of experience: 18

SpainTech Support✔️ IT🧨 Consulting

Trust Score

Highly reliable; strong professional involvement.

70%
Dmitry's Career Path
Director of Customer SupportJul. 2022 -
Present
NintexDirector of Customer Support
Tel Aviv, Israel
Director of Customer SupportSep. 2020 -
Jul. 2022
KryonDirector of Customer Support
Tel Aviv, IsraelLeading global 24/7 T1/2 support team and Tier 3 team (16 people, Israel, Bulgaria, UK) Supervising day to day operations of technical support, meeting SLA and KPIs Serving as an escalation point for customer issues ensuring that they are resolved satisfactorily Performing hands-on troubleshooting, investigation and root cause analysis, working with R&D on the timely delivery of solutions Rec...
Director of Customer SuccessAug. 2018 -
Sep. 2020
Continuity SoftwareDirector of Customer Success
Tel Aviv Area, IsraelBeing in charge of post-sales technical functions in the company - Customer Success, Professional Services and Technical Support. Serving as a voice of customers across all departments, ensuring customer success and satisfaction, retention and expansion. Coordinating between Sales, Product and R&D teams to create the best customer experience with the company. Enhancing internal processes to i...

Dmitry's Posts

  • How I can help you

    Enhancing your support process through a thorough audit, identifying optimal points for improvement, and providing guidance on key performance indicators. Leveraging rich technical support knowledge with strong business acumen to drive efficiency and effectiveness.

  • People I am looking for

    Seeking partnerships with tech businesses of all sizes and types. Offering: - Expertise in process optimization - Extensive experience in technical support - Strong business acumen

  • Experience & Cases

    Demonstrated success in prior engagements includes: - Consistently maintaining Service Level Agreement (SLA) over 99.5% - Achieving 100% reduction in average issue resolution time within 4 months - Maintaining Customer Satisfaction Score (CSAT) over 4.7 Previous collaborations include large Fortune-500 enterprises.

  • How to contact

    If you're interested, please fill the form. P.S. If you know a right person, please make an intro or share with him/her the link to this page.

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