Years of experience: 21
TechnologyBusiness Owner
Trusted by top professionals
Trust Score
Exceptionally trusted; proven professional excellence.
Anita's Career Path
Mar. 2023 -Present
Urban SensesCo-Founder
Višnjan, Istria, Croatia
Apr. 2019 -Oct. 2021
DetermHead of Customer Success
Zagreb• Building a Customer Success team from scratch (Account Management, Customer Success, Customer Support and Customer Success Data Operations)
• Developing team members
• Operational organization of work distribution and processes
• Creation of new processes • Development of existing processes
• Creation and organization of people performance reward system
• Tracking and taking care of team sa...
Apr. 2016 -Apr. 2019
Booking.comSenior Team Manager
Istria, Croatia• Building a growth strategy based on internal indicators and market feedback with the purpose to further develop internal tools that would support achievement of market goals and targets in the most efficient way
• Forecasting and overseeing market demand trends and react in a timely matter towards Booking.com team and Booking.com key partners
• Lead local team of 7 members and coordinate ta...