Years of experience: 9

InstagramCRM managerMechanical engineerSMM ManagerContent ManagerBrand Marketing Manager

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Dilara's Career Path
Founder & Brand ManageMar. 2024 -
Jan. 2026
Lunavia NightwearFounder & Brand Manage
End-to-End E-commerce Management: Launched and managed a Shopify-based brand, overseeing all digital operations and store optimization. Digital Marketing & Strategy: Executed Meta Ads campaigns and developed social media content strategies to drive brand engagement and sales. Operations & Logistics: Managed supplier relationships and coordinated end-to-end logistics and order fulfillment pr...
Production EngineerOct. 2021 -
Jan. 2024
MikroporProduction Engineer
Ankara, Türkiye- Worked on HVAC filter assembly lines, optimizing efficiency via MTM, 5S, Kaizen, and Poka- Yoke techniques. - Calculated production capacity and created shift plans to align with weekly targets. - Managed 400+ operators using SAP and MES; led quality, safety, and maintenance initiatives. - Applied 8D problem-solving to reduce downtime and improve line performance.
Customer Relations SpecialistJan. 2021 -
Oct. 2021
MikroporCustomer Relations Specialist
Ankara, Türkiye- Managed order fulfillment and international logistics using SAP and Excel. - Prepared shipping documents and coordinated with customs for timely deliveries. - Handled customer complaints and monitored KPI performance to improve satisfaction.

Dilara's Posts

  • 2

    How I can help you

    I help remote and e‑commerce teams scale by taking over multi-channel support and backend tasks. I manage chat, WhatsApp, social media, and help desks, and I use my engineering background for data, ops fixes, and Shopify logistics so you get steady, accurate execution.

  • 2

    People I am looking for

    • Turn tickets into clear, friendly chat support across WhatsApp, socials, and help desks • Fix data, billing, and workflow issues with an engineer’s mindset • Run Shopify ops: orders, suppliers, tracking • Set up lean, reliable admin and reporting routines

  • 2

    Experience & Cases

    • Ex‑Production Engineer at Mikropor Filters (SAP, line optimization) • Founder of Lunavia Nightwear (Shopify, Meta Ads, logistics, CX) • Tech & billing support case for restaurant SaaS (Soft Skillet) • Freelance support for social media hooks and brand ops

  • 2

    • Removed shop-floor bottlenecks with simple, repeatable fixes • Launched and ran a Shopify brand with smooth logistics and support • Resolved a complex billing and notification case for a SaaS client • Built content and comms systems that keep brands clear and consistent

  • 2

    How to contact

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