Customer Success Lead | Operations Specialist | Mechanical Engineer
Verified
I help remote businesses and e-commerce brands scale their customer experience and streamline operations by merging analytical engineering discipline with hands-on digital management.
With a background in Mechanical Engineering and experience as a Shopify Brand Founder, I don’t just handle tasks—I provide solutions.
What I bring to your team:
Analytical Problem Solving: I apply root-cause analysis (8D) and Lean principles (Kaizen/5S) to resolve complex technical or operational issues efficiently.
Enhanced Customer Loyalty: I help brands turn support inquiries into positive reviews by managing customer relations with a technical mindset and empathetic communication.
Operational Excellence: I help scale digital stores by overseeing everything from Meta Ads and social media strategy to supplier logistics and SAP-based order fulfillment.
Whether it is technical support, customer success, or operations management, I provide the analytical tools and the communication skills to help your business grow smoothly in a remote environment.More...
Alperen Ercan
Project Director@Şara Enerji
Verified
Professional with extensive experience about 20 years in program and project management, bidding and contract management, planning and supply chain management, SAP ERP implementation within the automotive, rolling stock manufacturing, automation and energy industries.More...