Years of experience: 6

Data EntryCustomer Retention SpecialistClient Relations SpecialistCase ManagerCustomer Success ManagerCustomer Service

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Ruth-Ann's Career Path
Onboarding SpecialistFeb. 2024 -
Present
Elpha SecureOnboarding Specialist
Revenue Growth via Automation: Spearheaded the development of automated email workflows in HubSpot, enabling the team to focus on strategic contract renewals and planning. This initiative directly contributed to a 43% revenue increase from renewals. Account Retention Excellence: Maintained a 80% account compliance and renewal rate, playing a pivotal role in achieving a record-breaking $1M rev...
Customer Success ManagerApr. 2022 -
Feb. 2024
PDCflowCustomer Success Manager
Successful Onboarding: Designed and executed tailored onboarding programs for new accounts, leading to a measurable 20% increase in customer retention and a significant boost in overall satisfaction scores. Process Development & Optimization: Led the creation and implementation of growth-oriented Standard Operating Procedures (SOPs) and escalation frameworks, reducing customer response times ...
Customer Success ManagerFeb. 2022 -
Oct. 2022
GoFanCustomer Success Manager
Exceptional Customer Satisfaction: Consistently delivered a superior client experience, maintaining a 92% Customer Satisfaction (CSAT) score by resolving support tickets within an industry-leading average of five minutes, directly driving customer loyalty and retention. Strategic Cross-Department Collaboration: Partnered with key stakeholders across departments to expedite issue resolution, a...

Ruth-Ann's Posts

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    About myself

    Possessing expertise in customer retention and outreach, I bring over 7 years of experience in SaaS startups. I've effectively managed a diverse account portfolio, enhancing renewal and expansion outcomes. My proactive approach ensures account health, with a focus on early intervention for at-risk customers.

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    Job Description

    I seek a position offering flexibility and competitive pay, where I can leverage my skills to drive client success and satisfaction. My ideal role would allow me to continue building strong customer relationships while ensuring high-quality service and support.

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    How to contact

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