With over eight years of experience in user experience design and product development, I contributed to enhancing user-centric solutions in compliance-heavy and data-driven industries. I've managed UX teams, fostering collaboration across design, product, and sales teams to streamline workflows and optimize internal operations. My work focused on aligning design processes with business goals to deliver impactful feature enhancements.
My professional journey has included roles at leading organizations such as Oracle and Penn Interactive, where I honed skills in qualitative research, UX design, and product development. I am passionate about leveraging design principles to create seamless user experiences, foster team growth, and drive innovation across complex product ecosystems.More...
Ruth-Ann Bailey
Customer Success Manager@Elpha Secure
Verified
Senior Customer Success Manager with 7+ years of experience driving retention, expansion, and customer growth across SaaS and cybersecurity portfolios. Proven track record managing 35–50 account books of business across SMB to enterprise segments, improving net revenue retention, reducing churn, and building scalable onboarding and renewal frameworks. Known for translating complex technical solutions into clear business value and partnering cross-functionally to deliver measurable customer outcomes.More...