Years of experience: 17

Data Entry AssociateTyping SpecialistTechnical Support AgentCall Center SupervisorAppointment SetterSupport Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Caitlin's Career Path
Head of Customer Experience & Relations - Wholesale & International.Jul. 2024 -
Nov. 2025
VocusHead of Customer Experience & Relations - Wholesale & International.
National Customer Relations and Care Manager - Wholesale & InternationalAug. 2021 -
Jun. 2024
VocusNational Customer Relations and Care Manager - Wholesale & International
Australia
Wholesale & International Customer Relationship Manager - NationalAug. 2020 -
Aug. 2021
VocusWholesale & International Customer Relationship Manager - National
Melbourne, VIC

Caitlin's Posts

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    How I can help you

    Join a dynamic consultancy offering solutions to enhance customer experience, service performance, and operational efficiency. We specialize in ICT-enabled services, collaborating with leaders to design and optimize processes for businesses.

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    People I am looking for

    As an ICT Consulting Specialist, you'll work with delivery teams to improve and govern ICT services. Your role involves advising on customer experience, service design, and process optimization to drive performance and efficiency.

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    Experience & Cases

    Required Skills: - Expertise in customer experience programs - Proficiency in service management and ICT governance - Process optimization skills - Experience in BPO operations and performance uplift

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    Salary & Benefits: - Competitive salary based on experience - Flexible engagement options - Opportunities for professional growth - Collaborative work environment

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    How to contact

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