Years of experience: 39
Complaint Resolution SpecialistService Quality ManagerCustomer Retention SpecialistChief Customer Officer (CCO)Customer Success ManagerHelp Desk Support
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Catharine's Career Path
Nov. 2023 -Present
Netwrix CorporationVice President of Global Technical Support
Leveraging AI/ML products, agents, in-house and AI/ML vendor offerings to support 10,000+ Enterprise Class Cybersecurity endpoint protection, Active Directory, DAG, vulnerability management customers. Managing a team of 120+ Global Team with over a portfolio of 18+ products.
Jul. 2018 -Nov. 2023
EverbridgeVice President Of Global Customer Support and Learning
Burlington, MAOne of the earliest Technology Leaders to take Everbridge Critical Event Management Platform live with AI/ML CRM implementation and enable our customers and Technical Support teams to leverage agentic applications for greater productivity. Managing 150+ person Customer Support organizations across multiple countries, time zones and suite of products. Deliver organizational resilience on an un...
Oct. 2016 -Jul. 2018
LavastormDirector Of Support
Boston, MA