Years of experience: 7
Call CenterCustomer Support RepresentativeMarketingSupport SpecialistTechnical Support AgentCustomer Service
Trust Score
Exceptionally trusted; proven professional excellence.
Fabiola's Career Path
Mar. 2026 -Present
Rigid Structural DesignOffice Manager
United States, New York- Lead daily office operations and administrative processes, optimizing workflows while serving as a key point of contact for client communication.
- Coordinate project timelines, track progress, and develop reports on project and
operational activity to support decision-making.
- Manage permit application processes and facilitate communication between partners,
project managers, and inte...
Oct. 2025 -Feb. 2026
SezzleSenior Merchant Experience Agent
United States, Minneapolis- Provided B2B support and account management for merchant partners, handling high-volume ticket through different queues while maintaining strong service quality and response times.
- Supported merchant onboarding and ongoing account needs, ensuring a smooth setup process, product understanding, and long-term satisfaction.
- Actively monitored and contributed to merchant satisfaction metrics...
Jun. 2019 -Oct. 2025
SutherlandCustomer Service Specialist
Colombia, Bogotá- Assisted global B2C and B2B customers with queries, troubleshooting, and resolving issues to ensure high satisfaction levels.
- Worked closely with cross-functional teams, offering support and sharing knowledge with peers to enhance the overall customer experience.
- Delivered consistent, clear, and empathetic communication to users, improving service quality and fostering positive relation...