Years of experience: 6

Office AdministratorOffice AssistantPersonal AssistantAdministrative AssistantAssistantCustomer Care Specialist

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Shoka's Career Path
Customer Care SpecialistMay. 2024 -
Present
NorthC Datacenters NederlandCustomer Care Specialist
Schiphol-Rijk, Noord-Holland, Nederland
Customer Service AgentOct. 2021 -
May. 2024
ConcentrixCustomer Service Agent
Amsterdam, Noord-Holland, NederlandProject Global Social Media player
Pakket BezorgerJan. 2019 -
Jun. 2020
DHL Parcel NederlandPakket Bezorger
Ermelo, Gelderland, NederlandLevering van grote en kleine pakketten

Shoka's Posts

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    About

    • Extensive experience in customer service and back-office support • Expertise in inbox management, planning, and client communication • Mastery in structuring processes and follow-up • Developed a 3-step onboarding method • Multilingual service: Dutch, English, and soon Spanish

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    Cases & Experiences

    • New business owner seeking streamlined operations • Looking to escape daily operational tasks • Aims to enhance efficiency and focus on growth • Seeks a service provider who can bring order to chaos

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    Work Order

    • We help with inbox management: sorting, prioritizing, responding • Enhance client communication and follow-up • Manage invoice tracking and reminders • Organize planning, scheduling, calendar management • Streamline administrative processes and workflows • Set up task management systems like Trello

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    How to contact

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