Years of experience: 7
Data Entry SpecialistData EntryLanguage SpecialistTranslatorAssistantCustomer Care Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Viola's Career Path
Dec. 2022 -Present
TDCXSenior Digital Marketing Consultant/Employed by TDCX, supporting Google
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia• Supported a high-spending client in GRCN, ensuing satisfaction and building lasting relationship. • Conducted comprehensive reviews of Google Ads policy to ensure clients compliance and reduce risk. • Provided exceptional customer support via phon,email and chat, resolving inquiries, issues in a professional and timely manner. • Collaborated with Team leaders to ensure a smooth and comprehe...
Apr. 2022 -Nov. 2022
TDCXDigital Marketing Consultant/Employed by TDCX, supporting Google
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia• Analyse and optimise Google Ads account performance • Keeping abreast of the latest Google Ads’ services. • Identify customer needs and propose effective solutions. • Provide excellent customer support via phone and email. • Educate customers on the latest available resources. • Provide constructive feedback in accordance with Google Ads policies and guidelines.
Dec. 2020 -Mar. 2022
TDCXDigital Marketing Campaign Specialist (Sales)/Employed by TDCX, supporting Google
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia• SME - Assist in training new joiners and prepare quarterly team strategy. • Analyse and optimise Google Ads account performance. • Identify customer needs and propose effective solutions. • Provide excellent customer support via phone and email. • Educate customers on the latest available resources. • Create performance reports with recommendation for improvements.