Years of experience: 12

United KingdomCustomer Care SpecialistHelp Desk SupportCustomer ServiceCustomer Success ManagerCOO

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Vera's Career Path
Director of Operations - EuropeJul. 2024 -
Present
CloudKitchensDirector of Operations - Europe
EuropeLead the strategic oversight and operational management of CloudKitchens’ European operations, managing a team of 70+ across 7 countries. Focused on driving profitability, optimising the real estate portfolio, and strengthening supply chain efficiencies, turning monthly losses into gross margin profit.
Head Of Operations - EuropeMar. 2023 -
Jul. 2024
CloudKitchensHead Of Operations - Europe
EuropeTook over a siloed European operations team of 200+ people across 7 countries burdened by fragmented P&L ownership and costly mid-management and implemented a buyer-centric model consolidating sales, operations, and customer success under facility owners and country managers.
Head of Operations - UKJan. 2019 -
Mar. 2023
CloudKitchensHead of Operations - UK
London, England, United KingdomFirst UK hire who led operations during hyper-growth, scaling from a few sites to a substantial portfolio managing 90 people. Developed scalable HR, financial, compliance, and operational processes to support rapid expansion while driving continuous improvement in products and services. Delivered a remarkable turnaround in facility performance, transforming NOI from negative figures to profit...

Vera's Posts

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    How I can help you

    I transform fragmented, spreadsheet-based operations into scalable digital systems. My expertise in diagnosing inefficiencies and implementing ERP, CRM, and support platforms ensures improved visibility and control, eliminating manual errors for faster decision-making.

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    People I am looking for

    Ideal clients: - Multi-site operators - PE-backed firms under EBITDA pressure - Founder-led businesses - Asset-heavy operators - High-growth service platforms - Post-merger groups - Companies with 50–500 employees

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    Experience & Cases

    Achievements: - Centralised workflows with Zendesk, Infraspeak - Cut support costs from 15% to 6% - Reduced onboarding delays to 12% - Improved data accuracy and cash control

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    How to contact

No responses yet
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  • 0

    How I can help you

    Transform underperforming assets into cash-generating platforms. Analyse profitability, prioritise capex, and redesign maintenance models. Implement CAFM/PPM systems for full visibility. Enhance lifecycle planning, compliance, and vendor management. Achieve predictable costs and growth-supportive assets.

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    People I am looking for

    • Real estate businesses needing new asset management insights • Companies seeking proptech integration • Firms aiming to optimise asset returns and reduce costs

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    Experience & Cases

    • Reduced maintenance costs by 55% through CAFM/PPM systems • Generated $795K profit with in-house maintenance • Managed £10M+ capital projects at BNP Paribas • Improved asset value and operational resilience

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    How to contact

No responses yet
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  • 0

    How I can help you

    Transform underperforming businesses into thriving, scalable operations by optimizing costs and enhancing structure. Implement practical solutions for significant margin recovery, focusing on real-world execution that delivers measurable results.

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    People I am looking for

    - Rebuild P&Ls - Eliminate cost leakage - Redesign pricing models - Renegotiate contracts - Set targets - Build governance - Outcome: Sustainable margins

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    Experience & Cases

    - Tech startups and scale-ups - Seeking operational efficiency - Require fast profitability turnaround - Need scalable business models

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    How to contact

No responses yet
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  • 3

    How I can help you

    Transform chaotic operations into unified, scalable systems. Diagnose weaknesses, design models, standardise processes, redefine roles, and implement efficient workflows. Deliver consistent execution and reliable scaling without executive intervention.

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    People I am looking for

    Ideal clients: - Multi-site/multi-country firms - Scale-ups - Investor-backed platforms - Asset-heavy operators Need: Professionalise operations, unify teams, support sustainable growth.

  • 3

    Experience & Cases

    Achievements: - Unified 7-country operation, cut costs 40%, profit up 42% - Scaled UK sites from 0 to 18, improved NOI - Reduced labour costs 59%, boosted efficiency

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    How to contact

No responses yet
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