Years of experience: 5

Data Entry AssociateTyping SpecialistData Entry SpecialistData EntryOffice AssistantPersonal Assistant

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Valentina's Career Path
Quality ManagerFeb. 2025 -
Present
ContactPoint 360Quality Manager
Bogotá, Distrito Capital, Colombia
Quality Assurance Team LeadJan. 2022 -
Aug. 2024
IntouchCXQuality Assurance Team Lead
Bogota, D.C., Capital District, Colombia• Lead and manage the Quality Assurance team, ensuring high standards. • Parcipate in client-facing meengs such as Weekly and Monthly Business Reviews (WBR, MBR) and operaonal calls. • Develop and implement monthly acon plans for agents to improve performance in collaboraon with Operaons. • Coordinate calibraon sessions with Operaons and Training teams to ensure consistency and alignment. • B...
Quality AnalystDec. 2020 -
Jan. 2022
Sitel GroupQuality Analyst
• Monitor and evaluate calls, analyze performance data, and provide feedback to agents. • Develop acon plans to drive improvement in agent performance. • Lead calibraon sessions with Operaons and clients to ensure evaluaon consistency. • Prepare and deliver daily, weekly, and monthly reports on account performance and impacul behaviors. • Address knowledge gaps through targeted call listening...

Valentina's Posts

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    Cómo puedo ayudarte

    Comprehensive solutions for data management, customer service, and administrative tasks. Leverage our expertise in client service, time management, and flexible scheduling to enhance your operations. Benefit from quick response, organization, and BPO quality knowledge.

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    Personas que estoy buscando

    Ideal Clients: - Open to all sectors - Businesses needing streamlined operations - Companies seeking efficient customer service - Organizations requiring administrative support

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    Experiencia y Casos

    Previous Collaborations: - Contact Point - Intouch CX - Foundever - Hotels - Real Estate Firms

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    How to contact

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