Mariam's Posts
- 0Mariam Bakuradze
Support Team Lead @Wolt
is willing to share expertiseCustomer Support Quality Specialist Lead - 0
How I can help you
⢠Analyze low KPI causes ⢠Develop strategic plans to meet KPIs ⢠Increase productivity with new KPIs ⢠Evaluate support interactions ⢠Deep dive into team culture/tasks ⢠Improve performance with insights
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People I am looking for
⢠Target clients: Wolt ⢠Focus on improving customer support ⢠Aim for excellence in service delivery ⢠Enhance team productivity and efficiency
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Experience & Cases
⢠3 years at Wolt, Georgia ⢠Elevated support team performance ⢠Achieved top regional market status ⢠Met key targets: CSAT, Handling time, etc. ⢠Experience with diverse industries
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How to contact
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