Years of experience: 4

CopywritingCall CenterCustomer Service

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Mariam's Career Path
CopywriterMar. 2025 -
Present
Like HouseCopywriter
- Creating engaging blog posts and articles for various social media audiences. - Creating website copy, including landing pages, project descriptions and articles about several projects - Adapting tone and messaging for different brands and target audiences - Collaborating with teams to align content with the overall marketing strategy - Managing multiple content projects simultaneously acro...
Volunteer, Project ManagerDec. 2024 -
Present
PMI Tbilisi, Georgia Chapter šŸ‡¬šŸ‡ŖVolunteer, Project Manager
Tbilisi, Georgia
Support Team LeadMay. 2024 -
Present
WoltSupport Team Lead
Tbilisi, Georgia- Leading by example: The responsibility of managing the support team. - Responsible for the performance and growth of team members within the company. - Developing approaches for the growth of Customer, Restaurant, and Courier Partner Support. - Recruiting: Spot the best talent "out there", therefore Support Team must deliver a first-class performance week in and week out despite - Shift Sch...

Mariam's Posts

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    How I can help you

    ā€¢ Analyze low KPI causes ā€¢ Develop strategic plans to meet KPIs ā€¢ Increase productivity with new KPIs ā€¢ Evaluate support interactions ā€¢ Deep dive into team culture/tasks ā€¢ Improve performance with insights

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    People I am looking for

    ā€¢ Target clients: Wolt ā€¢ Focus on improving customer support ā€¢ Aim for excellence in service delivery ā€¢ Enhance team productivity and efficiency

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    Experience & Cases

    ā€¢ 3 years at Wolt, Georgia ā€¢ Elevated support team performance ā€¢ Achieved top regional market status ā€¢ Met key targets: CSAT, Handling time, etc. ā€¢ Experience with diverse industries

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    How to contact

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