Years of experience: 10

Customer Success ManagerCall CenterCustomer Support RepresentativeSupport SpecialistTechnical Support AgentCustomer Service

Trusted by top professionals

Trust Score

Exceptionally trusted; proven professional excellence.

90%
Eve's Career Path
Customer Experience DirectorApr. 2023 -
Aug. 2025
ZenchefCustomer Experience Director
Ville de Paris, Île-de-France, FranceLead and scale a pan-European customer experience team of 50, managing 5 Team Leaders, within the context of a dynamic M&A strategy involving three companies. Define budgets and KPIs for onboarding and customer care, deploy AI and self-serve strategies, and optimize tools and processes to unify operations and enhance scalability. Drive data-driven improvements to boost customer satisfaction a...
Team Lead Support & OnboardingSep. 2021 -
Apr. 2023
ZenchefTeam Lead Support & Onboarding
Ville de Paris, Île-de-France, FranceLead two teams (8 Onboarding Managers, 3 Care Managers, 1 Product Expert) to drive customer success and operational efficiency. Key tasks include recruiting and developing teams, setting objectives and budgets, enhancing playbooks, contributing to knowledge bases, scaling processes, deploying tools (e.g., Salesforce, Zendesk), and managing service provider relationships. Collaborate on OKRs a...
Customer Success ManagerJan. 2019 -
Aug. 2021
ZenchefCustomer Success Manager
Région de Paris, FranceDrive customer success by managing onboarding, tracking adoption and satisfaction, and optimizing customer retention and MRR. Key responsibilities include overseeing a customer portfolio, ensuring seamless onboarding, monitoring product adoption, and building long-term relationships to maximize value and retention.

Eve's Posts

  • 0

    About myself

    With extensive experience building and scaling teams across Europe, I have led up to 50 members, including 5 direct Team Leaders, during M&A integrations. I excel in defining KPIs, optimizing processes, and leveraging AI to enhance operational efficiency, ensuring customer satisfaction aligns with business goals.

  • 0

    Job Description

    Seeking to help companies navigate challenges in onboarding and customer support, particularly within the SaaS sector, by applying proven strategies and innovations that have led to success in past roles.

  • 0

    How to contact

No responses yet
0