Years of experience: 15

UruguayCustomer Care SpecialistLive ChatChat SupportCustomer Success ManagerHelp Desk Support

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Folagbemi Abdulai's Career Path
Support Coach/Floor SupportJun. 2023 -
Present
AloricaSupport Coach/Floor Support
Montevideo, UruguayIn this position, I am responsible for providing guidance, coaching, and support to customer service representatives, The role involves enhancing employee skills, driving performance improvement, and ensuring high-quality customer service. I serve as a mentor, offering insights and feedback to help employees meet and exceed their performance metrics.
Call Center Customer Service RepresentativeOct. 2020 -
Jun. 2023
AloricaCall Center Customer Service Representative
Montevideo, UruguayTechnical, product support and candidate support.
Monitor OperatorNov. 2019 -
Mar. 2020
SportradarMonitor Operator
Montevideo, UruguaySports monitor operator

Folagbemi Abdulai's Posts

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    How I can help you

    • Address customer inquiries and resolve issues via multiple channels. • Accurately document interactions in ticketing systems. • Collaborate to enhance service and satisfaction. • Guide customers with product information and usage.

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    People I am looking for

    Big and small businesses Startups Solo entrepreneurs If it's you, Let's set up a call If you know someone potentially interested, I'd be grateful for an introduction.

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    Experience & Cases

    • VDESK LTD: Delivered customer-requested services. • Alorica: Provided technical, candidate, and escalation support. • Supported clients globally via chat, call, text, or email.

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    How to contact

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