Years of experience: 8

BI AnalystData AnalystIT

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Sage's Career Path
Data AnalystOct. 2025 -
Present
SmartairaData Analyst
• Established and lead Smartaira’s Customer Experience Analytics function, building the company’s first data infrastructure to transform operational data into actionable insights. • Load, manage, and maintain company data in MotherDuck, leveraging Hex and Power BI to design automated dashboards and performance reports. • Develop and optimize SQL workflows to clean, transform, and analyze cust...
Data AnalystJan. 2023 -
Sep. 2025
• Designed and automated Business Objects, Excel, and Power BI dashboards for Apple account, reducing reporting time by 40% and improving data accessibility for five departments. • Gathered, cleaned, and analyzed large datasets with SQL and Excel to ensure 100% accuracy and reliability in KPI reporting. • Built predictive models to forecast workforce trends, improving strategic planning effic...
Area ManagerNov. 2020 -
Jan. 2023
• Directed operations for over 100 employees across multiple departments, improving service delivery and maintaining KPIs that supported client satisfaction scores above the average enterprise score. • Crafted 20 custom performance dashboards and reporting strategies, cutting manual reporting time by 15% and accelerating decision-making. • Implemented workforce scheduling and performance tool...

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