Years of experience: 8

BI AnalystData AnalystIT

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Sage's Career Path
Data AnalystOct. 2025 -
Present
SmartairaData Analyst
• Established and lead Smartaira’s Customer Experience Analytics function, building the company’s first data infrastructure to transform operational data into actionable insights. • Load, manage, and maintain company data in MotherDuck, leveraging Hex and Power BI to design automated dashboards and performance reports. • Develop and optimize SQL workflows to clean, transform, and analyze cust...
Data AnalystJan. 2023 -
Sep. 2025
KellyConnect | Contact Center SolutionsData Analyst
• Designed and automated Business Objects, Excel, and Power BI dashboards for Apple account, reducing reporting time by 40% and improving data accessibility for five departments. • Gathered, cleaned, and analyzed large datasets with SQL and Excel to ensure 100% accuracy and reliability in KPI reporting. • Built predictive models to forecast workforce trends, improving strategic planning effic...
Area ManagerNov. 2020 -
Jan. 2023
KellyConnect | Contact Center SolutionsArea Manager
• Directed operations for over 100 employees across multiple departments, improving service delivery and maintaining KPIs that supported client satisfaction scores above the average enterprise score. • Crafted 20 custom performance dashboards and reporting strategies, cutting manual reporting time by 15% and accelerating decision-making. • Implemented workforce scheduling and performance tool...

Sage's Posts

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    How I can help you

    Transform raw data into actionable insights by organizing, cleaning, and structuring it for clarity. Create analysis tools like PivotTables and dashboards to quickly answer business questions, reduce manual work, and support decision-making with clear, logical data presentations.

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    People I am looking for

    • Seeking clients in Sales, Operations, Inventory, etc • Focused on businesses needing streamlined data solutions • Ideal for companies wanting data-driven decision support

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    Experience & Cases

    • Led Customer Experience Analysis, built first data infrastructure • Automated dashboards, reduced reporting time by 40-50% • Developed SQL workflows for data accuracy • Partnered on 100+ projects, enhancing strategic decisions

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    How to contact

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