I am an analytical and results-driven Data Analyst with 8+ years of progressive experience, including leading operations teams of over 100 employees. I’m skilled in SQL, Tableau, Power BI, and predictive modeling, with a proven ability to translate complex data into actionable insights that improve efficiency, strategy, and decision-making.
I hold a Bachelor of Science in Data Analytics from Purdue University Global and certifications in Google Data Analytics, Google Cloud Data Analytics, and Google AI Essentials. I’m passionate about leveraging data visualization and advanced analytics to solve business challenges, optimize processes, and drive organizational growth.
I’m known for building dashboards that cut reporting time by 40%, developing predictive models to improve retention, and leading change management initiatives that reduced attrition by 15%.More...
Jennifer Rhynard
Customer Experience Supervisor@Smartaira
Verified
Jennifer Rhynard is a customer experience and operations leader with over a decade of experience in call center leadership, team development, and process improvement. She currently serves as a Customer Experience Supervisor at Smartaira, where she leads frontline and senior support teams, drives performance standards, and helps build scalable service processes in a growing organization.
Jennifer is known for her people-first leadership style, balancing accountability with genuine support and coaching. She has a proven track record of improving team performance, strengthening quality standards, and creating clear, practical workflows that make both employees’ and customers’ lives easier.
Before joining Smartaira, Jennifer held progressive leadership roles at Kelly Services supporting the Apple program, where she managed large advisor teams, developed team leads, and played a key role in operational success across multiple lines of business.
She is passionate about developing others, building strong team cultures, and turning complex operational challenges into streamlined, repeatable solutions.More...