Years of experience: 20

Customer ServiceMarketingLecturerTutorData EntryEducation

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Caroly6's Career Path
Retail Branch ManagerMar. 2015 -
Jan. 2019
NCBA GroupRetail Branch Manager
MACHAKOS•Business planning and 5 and lending and customer growth and retention .Management information reporting and integrity •Profit improvement and cost management •Quality of service in branch service delivery • Minimization of exposures to and impact of operational risks inherent in branch service delivery .asset finance and auto logbook loans sales. •Leadership which translates into conducive w...
Branch Business Development ManagerMay. 2013 -
May. 2014
UBABranch Business Development Manager
Westlands Apollo CenterResponsible for overall branch profitability. Delivery of exceptional customer experience. Strategy formulation and execution. Maximization of new business opportunities in the catchment and deepening existing relationships in SME, high value customer segment and Personal banking segments. Creating an operationally functional environment - Controlling Risks and compliance with regulatory requ...
Branch Customer Relationship ManagementJan. 2010 -
Apr. 2013
Standard Chartered BankBranch Customer Relationship Management
Nairobi, Kenya•Growing through sales of credit risk assets,liabilities and investment banking products& Retaining profitable existing high net worth clients by consistently meeting and/or exceeding their expectations through superior customer service •Proactively developing and maintaining a detailed understanding of clients' business and financial services needs •Proactively promote the sale of Deposit pr...