Years of experience: 5

Customer Success ManagerData Entry AssociateData Entry SpecialistBilingual Communications SpecialistLanguage SpecialistProofreader

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Emma's Career Path
Guest Relations AdvisorMay. 2025 -
Nov. 2025
Le Collectionist, Luxury Villas & Chalet RentalsGuest Relations Advisor
FranceAs a Guest Relations Advisor, I ensured a high level of client satisfaction and acted as a support point for the commercial teams when they were unable to maintain the continuity of exchanges with customers. I worked daily with international clients, requiring clear, adaptable, and culturally aware communication. My role demanded excellent service standards and the ability to handle sensitive...
Guest Relations Advisor - RemoteSep. 2024 -
Jan. 2025
FredellianGuest Relations Advisor - Remote
As a Guest Relations Advisor working fully remotely, I collaborated closely with the Director to manage and improve overall customer satisfaction. I handled all guest-related interactions and feedback, ensuring a consistent, high-quality experience across digital channels and internal communication tools. Main responsibilities: - Managing customer satisfaction on a daily basis through clea...
Guest Relations HostessMay. 2024 -
Sep. 2024
Hôtel du Couvent, a Luxury Collection HotelGuest Relations Hostess
France, NiceAs a Guest Relation Hostess in a 5 star Marriott Property, I welcomed international guests and ensured a smooth, personalized experience throughout their stay. I handled daily guest communication, assisted with operational needs, and supported the front desk during busy periods, maintaining the luxury standards of the Mariott brand. Main responsibilities: - Welcoming international guests a...

Emma's Posts

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    How I can help you

    Comprehensive client communication management, real-time chat support, and multichannel service enhance customer satisfaction. We improve service quality through scripts, SOPs, and reports. Manage reviews, update records, and organize calendars effectively.

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    People I am looking for

    Seeking: • Luxury travel clients (Le Collectionist) - France, UK, USA • 5-star hotel guests (Marriott Hotel, South of France) • Private property management for tourists • General hospitality clients

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    Experience & Cases

    Achievements: • High expectations, luxury villa guests • Effective communication before, during, and after stays. Previous Clients: • Reliable, warm, premium service for hosts, agencies, and hospitality brands.

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    How to contact

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