Years of experience: 30
Customer Retention SpecialistChief Customer Officer (CCO)Customer ServiceCustomer Success ManagerEngagement ManagerAdvisor
Trust Score
Exceptionally trusted; proven professional excellence.
Jean-Francois's Career Path
Jun. 2025 -Present
Success ChainStrategic Advisor Customer Success
Ville de Paris, Île-de-France, FranceAdvising on scalable Customer Success methodologies and the launch of a new “CS Leadership” offer. Leveraging my experience building customer-facing organizations and service offerings.
Jan. 2021 -Dec. 2024
CegidDirecteur Customer Success, chez CEGID
Ville de Paris, Île-de-France, France• Highlights: Member of CODIR • Build and Manage a Success Management Team of 11 people in France. • Overall global responsibility for building the team, set up the customer Journey, the CSM methodology and the tools. • Overall regional responsibility for the success of more than 1000 accounts • Main Achievements: Build and manage a team of 11 people, increase adoption by 150%, increase the N...
Sep. 2014 -Jan. 2021
TalendDirector Customer Success Management EMEA.
SurenesManage a Success advisor Team ( 14 people) in EMEA and (4 people) in India to companies that want to become Data-Driven Enterprises. Overall global responsibility for fast-growing CSM organization in EMEA ( EM South,EM North, EM Central) and Global SMB in India including retention, growth, and customer engagement. Overall regional responsibility for the success of more than 170 of Talend stra...