Years of experience: 18

IndiaLife CoachingChief Customer Officer (CCO)Customer ServiceConsulting

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Rashmi's Career Path
Head of Business AssuranceSep. 2022 -
Present
Wave MoneyHead of Business Assurance
Yangon, MyanmarLeading Business Assurance and fraud risk functions to protect enterprise value, optimize operational integrity, and drive compliance across Wave Money’s digital and offline channels. 🔹 Key Responsibilities & Achievements: Fraud & Cybercrime Oversight: Direct end-to-end fraud prevention, cybercrime monitoring, and transaction surveillance across all verticals: Digital, OTC, and Merchant, to ...
Senior Manager Business AssuranceOct. 2020 -
Aug. 2022
Wave MoneySenior Manager Business Assurance
Myanmar
ManagerJan. 2018 -
Jul. 2020
TelenorManager
YangonLed Voice of Customer (VoC) programs by analyzing customer insights and behavioral data to influence service design, policy changes, and digital experience improvements. Contributed to the CX strategy and transformation roadmap, positioning Telenor as a customer-centric brand in a competitive telecom market. Collaborated with product development teams to analyze end-to-end product journeys, i...

Rashmi's Posts

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    About myself

    With nearly 19 years in telecom and finance, I excel in customer service, fraud detection, and risk management. At Wave Money, I led fintech strategies and enhanced customer experience, while managing a team of 20. Previously, at Telenor and Aircel, I drove CX and complaint management innovations.

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    Job Description

    I seek remote roles that offer work-life balance, allowing me to apply my customer service expertise and strategic skills. I aim to contribute to organizations that value innovation and operational excellence in a flexible work environment.

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    How to contact

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