Years of experience: 18
ConsultingStartup FounderService Quality ManagerClient Relations SpecialistChief Customer Officer (CCO)Customer Service
Trusted by top professionals
Trust Score
Exceptionally trusted; proven professional excellence.
Mirana's Career Path
Apr. 2024 -Present
Radisson Hotel GroupFront Office Manager | Guest Experience | Hospitality & Service Excellence
Antananarivo, Analamanga, MadagascarMy responsabilities (among others): Ensure the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to - Work proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem reso...
Sep. 2022 -Apr. 2024
PICK'N EAT - KFC MADAGASCARResponsable des opérations
Antananarivo, MadagascarI am responsible for the optimal performance of KFC restaurants in Madagascar. This includes overall accountability for Financial, Customer, Sales and People targets as outlined in the balance scorecard. Drive the overall accountability through effective talent management and people capability strategies. My key responsabilities: - Deliver Market Plan and Budget designed to meet company's Ann...
Sep. 2022 -Apr. 2024
PICK'N EAT - KFC MADAGASCARArea Coach
АнтананаривуI am responsible for the optimal performance of KFC restaurants in Madagascar. This includes overall accountability for Financial, Customer, Sales and People targets as outlined in the balance scorecard. Drive the overall accountability through effective talent management and people capability strategies. My key responsabilities: - Deliver Market Plan and Budget designed to meet company's Ann...